1. What is DesignGalaxy.net?
DesignGalaxy.net is a division of Vilords Webdesign, new media house. It provides high quality products for affordable prices.

2. What makes DesignGalaxy.net different from other similar sites?
Instead of changing pictures only, which is what many similar sites do, DesignGalaxy.net creates products which are unique. You won't find designs at DesignGalaxy which are similar to each other. DesignGalaxy wants each user to be able to find a design s/he likes, and this makes it much easier. The templates are periodically replaced with new ones when they reach a certain number of downloads.

3. What I am allowed and not allowed to do with the downloaded products?
You can use the purchased product in any way you like. You cannot resell or redistribute material purchased through DesignGalaxy. All products are property of Vilords Webdesign – Pavol Viluda so you cannot claim intellectual or exclusive ownership to any of the products. If you want to use the purchased product for more projects, you have to purchase more licenses. You you can do this in your member area.

4. How do I receive ordered product, and when?
After you complete the payment, the DesignGalaxy authorization team will check your credit card information and call you to confirm the purchase. After that, you will receive a confirmation email within minutes stating that the link to the product was added to your members area and you can download it. When you click on the link, you can download a zip file. Telephone authorization is required just the first time you buy from DesignGalaxy.net.

Logos
Includes photoshop source file, jpeg file, eps file and fonts.
Powerpoint templates
Includes three hi-res jpeg designs and three Powerpoint template files with the design in the background.
Website templates
Includes html file(s), jpegs and the psd source file with fonts.
Photoshop templates
Includes psd source files and fonts.
Corporate identity
Businesscard (9x5cm, 300dpi), Envelope (21x9.9cm, 200dpi), Letterhead (A4, 200dpi), Logo (Hi-res PSD,EPS,JPG), Windows fonts, With Compliments (21x9.9cm, 200dpi).

5. How do I open the ZIP file?
To open this type of files you will need a free unzipping tool. For Windows users, please visit www.winzip.com. For Mac users, please visit www.stuffit.com.

6. Do I have to provide a link back or give DesignGalaxy credit for the design?
No, DesignGalaxy does not require any links back to their site, nor any references to their involvement in your site's design.

7. What payment methods are available?
You can purchase DesignGalaxy products online using Visa, MasterCard, or Delta Card.

8. Are images used in the designs royalty free?
All pictures used in our designs were legally bought and are royalty free. You cannot use the pictures apart from within the individual DesignGalaxy products in which they appear.

9. If I want to add different pictures, where is the best place to find them?
We recommend you purchase images through good image banks which can be found throughout the internet. Most likely the best image banks are www.tonystone.com and www.gettyimages.com. TonyStone.com provides the best quality, but the price is higher than anywhere else!

10. What are the advantages of purchasing DesignGalaxy products?
- You will get a high quality product for the exceptional value
- You can have your design fast, no need to hire designers who are much more expensive and tend not even to deliver products at this quality level!

11. How often does DesignGalaxy add new products?
The team works 24/7 and tries to add new products every day to keep the library fresh all the time.

12. What is Adobe Photoshop?
It's the World's most popular graphic editor. You can get more information about this product at www.adobe.com/products/photoshop/main.html

13. Can DesignGalaxy make a custom product for me?
Yes, DesignGalaxy's designers are ready to fulfill your needs. The cost of a custom product is $995. If this is too much, you might want to buy "unique" product via the DesignGalaxy site. Unique products are products which haven't been downloaded by any user yet. You can download this sort of a product and be the only owner of it. After you pay for it, it will be taken out of the DesignGalaxy library. Unique product costs 8 times more than the regular price, usually around $300.

14. Are DesignGalaxy templates MS FrontPage and Dreamweaver compatible?
Yes, they are compatible with these and any other html editor available on the market.

15. How can I modify the products to suit my needs?
You can edit the psd files with Adobe Photoshop. This way you can change buttons, add slogans and company logos, and do even more if necessary. Photoshop uses layer system, which makes the updates very easy. In case you don't have Photoshop, you can edit the jpeg files with any jpeg editor.

16. Is it possible to use DesignGalaxy.net products for my customers?
Yes. It's the perfect way for designers who want to offer their customers quality websites/logos/presentations, but don't have time to make their own designs or don't have the creativity to deliver high-quality product.

17. Should I buy the same template for every page on the website?
No, you buy it just once. After purchasing you may use the template as many times you need on your website.

18. Is the license a one-time fee payment?
Yes. Of course you have to be aware that if you want to use the product for more projects, you need to buy more licenses.

19. I bought a product, my card was charged but I didn't get a confirmation email.
If your email didn't work during the time our system sent out the email, you will not receive the email again. No problem! Just log-in to your member's area. The link to the file you purchased should appear there right after you made the purchase.

20. I bought a product, my card was charged but I cannot see the link to the product in my member area.
Please contact support@designgalaxy.net and provide your payment details. DesignGalaxy.net will seek to resolve this quickly.